The results speak for themselves
UDL Group (Urban Development Landscapes) is a growing company specialising in landscape construction, facility management, and council maintenance services. After winning its largest contract to date, it partnered with Arcturious to optimise the use of Salesforce Field Service so it could scale operations while delivering exceptional service.
The project, including significant systems integration and mapping of assets, has enabled UDL Group to meet increased compliance and service level requirements. The project has also helped position UDL Group for future growth, including larger, more complex contracts.
UDL Group has grown from just two team members in 2011 to a permanent team of 145 + staff delivering over 500 contracts in Australia. The company plays a key role in maintaining parks, gardens, and recreational spaces for several Victorian councils—ensuring these spaces remain clean, safe, and beautifully landscaped year-round.
Already an avid user of Salesforce Field Service, UDL Group partnered with Arcturious to enhance its use of the platform and design a solution that could support the scale, complexity, and integration requirements of the new contract. In doing so, it also sought to establish a stronger foundation for future growth.
“One of the reasons we partnered with Arcturious was their forward-thinking vision. They helped us build a solution that not only meets our current needs but supports our future growth.”
– Matthew Hughes, Chief Information Officer, UDL Group
The solution has provided an integrated platform that enables UDL Group to provide seamless and efficient field service, including proactive and reactive maintenance. A core component of the solution is integration between Salesforce and Assetic. The integration, carried out by Arcturious using MuleSoft Anypoint Platform, enables reactive work requests to flow from the council’s system into Salesforce Field Service, which is used to schedule, dispatch, and manage jobs.
Arcturious also provided specialist geospatial visualisation skills to create a mapping tool within Field Service. The mapping tool enables field staff to visually identify and service the correct assets, which is critical for all field service teams but especially for UDL Group. With the new contract, UDL Group took on an additional 13,004 types of assets— including garden beds, landmark sites, infrastructure and mowing assets. Assets were contained within several significant sites and often spread kilometres apart. The geopositioning and colour-coded asset mapping addresses this complexity and enables the team to quickly identify which asset a work order refers to.
Using the Field Service mobile app, field staff can easily mark jobs as completed and use another workflow enabled by Arcturious to reschedule any remaining work for the next day. They can also easily report on the use of chemicals such as herbicides and pesticides and log hazards. This was a new requirement that UDL Group needed to fulfil, and Arcturious customised a solution to enable tracking down to an asset level so UDL Group can report on chemicals used in specific sections of a reserve or a particular garden bed.
The entire solution was built and delivered on time thanks to the project team’s unwavering commitment and willingness to go above and beyond to ensure a successful outcome.
“We had a short timeframe to get the solution in place, but with the Arcturious’s professionalism and willingness to go above and beyond, we were able to ensure a smooth go-live.”
– Paul Hughes, Chief Operating Officer, UDL Group
Unified work management solution: Integration between Brightly Assetic and Salesforce via MuleSoft Anypoint Platform enables autocreation, updating, and closing of reactive jobs from Salesforce. Two-way flow of data enables reporting on job status with notes and photos.
Asset in sync: Council-contracted assets are created and maintained in Salesforce from Brightly Assetic via MuleSoft, ensuring UDL operates on council-verified records.
Asset mapping & data model: 13,004 assets structured and visualised as colour-coded polygons with filters for asset types in web & mobile applications.
Maintenance plans for proactive jobs: Work order line item aligns the planned program with council specs and seasonal frequencies.
Crew management & assignment: Solution enables management of crew templates, minimum resource requirements, skills-based dispatch, and multi-day jobs. “Cannot Complete” flow auto-reschedules unfinished work to the same crew the next day.
Xero integration via MuleSoft Anypoint Platform: Transition to MuleSoft Anypoint Platform for integration enables automated timesheets, invoicing, and PO flows with error handling and retries.
Compliance & reporting: Solution enables tracking of chemical usage per asset (product, quantity, dilution) with weather & windspeed capture. There are also daily exports to the council and dashboards for productivity/run rate.
In partnership with Arcturious, UDL Group has transformed its field service operations. It is now servicing 13,004 assets on this new contract across 1,354 sites in the outer northern suburbs of Melbourne, Victoria, Australia, while ensuring all activities are accurately tracked, auditable, and reportable to demonstrate compliance and uphold service-level commitments. It has achieved this with minimal increases to office staff, which was made possible by removing manual data entry and ‘swivel chair’ work.
Efficient growth: Service extended to 1,354 sites with minimal additional office staff. UDL Group has also saved one FTE as a result of the integration between UDL Group’s and the City of Whittlesea Council’s systems.
Transformed operational model: Solution supports work management at the child asset level with minimal changes to familiar back-office procedures/dispatching.
Enhanced reporting and compliance: All activities are tracked and reportable, including the use of chemicals, which is essential for regulatory reporting. UDL Group is also able to provide real-time updates on local community customer requests.
Fast onboarding: New field teams onboarded and operational within one hour.