Retrieves accurate answers with Salesforce Atlas & Data Cloud Ava doesn’t just guess—she grounds every response in Team Medical’s real data. Using Salesforce Atlas, Ava ensures answers come from verified knowledge sources, such as product documentation, order history, and FAQs.

Atlas acts as Ava’s AI guardrail, preventing misinformation by ensuring responses align with Team Medical’s trusted data ecosystem.

Understands context with Large Language Models (LLMs) like ChatGPT Ava isn’t just about keywords—she uses LLMs like ChatGPT to understand intent, context, and tone. This allows her to provide more natural, human-like responses, adapting dynamically to customer needs.

Finds the right information using Vector Search & Retrieval-Augmented Generation (RAG) When a customer asks a question, Ava doesn’t just search blindly—she leverages Salesforce Data Cloud and Einstein Data Libraries, using Vector Search and Retrieval-Augmented Generation (RAG) to retrieve the most relevant, up-to-date answers.

This means Ava finds the right content in seconds, whether it’s a product specification, stock availability, or order tracking details.

🚀 Empowers self-service & agent-assisted workflows

• Customers can instantly get answers without waiting in a queue.
• Service agents can use Ava as a co-pilot, retrieving accurate responses in real-time.
• The AI learns and improves over time, making interactions smoother and more efficient.