The results speak for themselves
RenewCo Solar was founded with a mission to change the way solar energy is delivered in Australia. Rather than outsourcing installation or after-sales support, the family-owned business takes ownership of the end-to-end customer experience to ensure a seamless and stress-free transition to solar.
The company’s differentiated approach has led to rapid success, earning it a spot on the AFR’s Fast Starters List. The company also won the Growth Champion category of the AFR Energy Awards in 2024.
Partnering with Arcturious, RenewCo Solar is transforming its operations to sustain this growth while continuing to deliver a differentiated customer experience.
RenewCo Solar has partnered with Arcturious to future-proof its operations using Salesforce and its digital labour platform, Agentforce. RenewCo Solar founder and CEO Matthew Summerville first met Arcturious founder Michael Diamond when Diamond had solar installed at his home. The two founders discussed AI and the possibilities it offered for RenewCo Solar now and in the future.
“When we conceptualised the impact of having an AI agent on top of a really great CRM, the value proposition was immense—equating to up to four salaries we might otherwise pay for additional staff,” said Matthew Summerville. “We knew we wanted to be an early adopter to maximise the competitive advantage and commercial success AI could provide.”
To help RenewCo Solar achieve its AI goals, Arcturious first worked with the business to unify workflow and data onto a single platform. This involved replacing RenewCo Solar’s previous CRM and support tools with Salesforce Sales Cloud, Service Cloud, Digital Engagement, and Aircall for Service Cloud Voice.
The unified platform helps RenewCo Solar provide a seamless omnichannel experience across
SMS, WhatsApp, Live Chat and Voice. With all customer interactions centralised in one place, it also supports faster and easier handoffs between sales, implementation, and after-sales teams.
Leveraging Experience Cloud and Mobile Publisher, Arcturious created a custom-built, branded mobile app for RenewCo Solar. The app significantly enhances customer engagement, providing
a single environment where customers can track installation progress, view installed assets,
access solar articles and information, and submit support requests.
Agentforce provides a first layer of support, efficiently triaging inquiries, answering common questions, and escalating more complex issues to RenewCo Solar’s experts.
Mark Summerville, Chief Operating Officer at RenewCo Solar, indicated that while Agentforce will transform efficiency, the app itself will take customer engagement to new heights.
“We can now communicate with customers and provide them with key information about their installation and assets in a very streamlined and modern way, which is hugely beneficial to them and another differentiator for our business,”
– Mark Summerville | Chief Operating Officer – RenewCo Solar
Throughout the design and implementation of these solutions, Arcturious acted as a trusted strategic partner, focusing on more than just the technical delivery. They brought their expertise to challenge existing processes and help RenewCo Solar translate their ambitious growth strategy into a future-proof technology roadmap.
“The Arcturious team provided fantastic support throughout, being flexible to our needs and matching our urgency so we could keep close to our original timeline despite significant shifts in the industry and added strain on our internal resources,”
– Matthew Summerville | Founder and CEO – RenewCo Solar
Agentforce – Leverages customer data and knowledge articles to provide first level of support and triage and escalate more complex inquiries
Salesforce Mobile Publisher – Underpins a branded customer portal that serves as the single
source of truth for customers, enabling them to track installation progress, view asset details, and securely access support
Sales Cloud – Streamlines management of leads and opportunities
Service Cloud – Powers seamless omnichannel, digital engagement and case management
across WhatsApp, SMS, and LiveChat
Service Cloud Voice + Aircall – Enables AI call summaries and auto-logging of calls
“Working with Arcturious, we have not only enhanced the overall customer experience, but now have a platform that provides us with limitless potential to scale and effectively service a growing number of customers,”
– Matthew Summerville | Founder and CEO – RenewCo Solar
400% Surge in new leads and opportunities effectively handled
10% uplift in site inspection to opportunity conversion
5% increase in EBITDA productivity
73% anticipated improvement in service productivity with Agentforce
50-70% of customer inquiries anticipated to be handled by Agentforce