Updated: Jun 19
Arcturious Demonstrates Excellence within the Salesforce Ecosystem
Salesforce announced Arcturious as the winner of the 2022 Global Partner Innovations Award in the Connected Ecosystem category for the exceptional outcomes delivered by the transformative multi-cloud Salesforce program for Sustainable Salons.
The “Connected Ecosystem” award recognises:
Excellence in delivering complex multi-cloud Salesforce implementations,
Excellence in demonstrating an innovative approach to technology strategy,
Exceptional impact on business outcomes for a partner’s client.
This marked a significant and record-breaking milestone for Arcturious as the only Partner Innovation Award recipient to have been operating for less than two years among this year's winners. The noteworthy success has put Arcturious in the spotlight as a trusted up-and-coming Salesforce Implementation and Strategy Partner.
“Winning this award is a monumental milestone for Arcturious. I am immensely proud that after only 2 years in operation we have had the privilege of becoming trusted advisors for clients such as Sustainable Salons, and what we have achieved together has been raised as a benchmark of excellence in the industry.” - Michael Diamond, Founder @ Arcturious
Excellence in delivering a complex multi-cloud Salesforce implementation
“Multi-cloud” references a Salesforce implementation that includes more than one Salesforce product. Arcturious’ winning Salesforce implementation combined a total of 12 Salesforce products, three AppExchange products and two payment gateway providers across three legal entities. Expand the section below to see the products implemented.
Products / Clouds Implemented:
Mobile Studio - Transactional and Marketing SMSes
Mobile Publisher (IOS and Android Apps)
Field Service (Driver Management, Maintenance and Inventory Management)
MyTrailhead - Customer facing learning management system
MuleSoft Composer - Integration with Multiple Xero Organisations
CPQ (Configure, Price, Quote Software by Salesforce)
Platform, apps, and ecosystem
DocuSign, (Automated document generation)
Asperato (2 x Stripe and 2 x GoCardless)
This implementation represents a true Quote-to-Cash use case. It touched every department in the organisation, from Sales and Service to Operations, Finance, Marketing, Customer Facing Portals, and Partner Management.
"We see ourselves as Tech Enhancers, while working with the Arcturious team we have brought the immense power of the Salesforce platform to bear. This has allowed us to shift gears and focus on our vision; to make sustainability a reality. Winning the Connected Ecosystem Partner Innovation Award gives us a platform to show all the hard work our joint teams have committed to our success and all we have achieved with the Salesforce platform. We couldn't have achieved this without the awesome Arcturious team!" - Paul Frasca, Co-Founder @ Sustainable Salons
Excellence in demonstrating an innovative approach to technology strategy
Arcturious supported Sustainable Salons to transform its business by crafting a technology strategy centred around the Salesforce platform. The strategy intentionally brought together the best of the Salesforce platform and its ecosystem. Adopting a phased approach to the transformation, each phase released incremental value by adopting more Salesforce clouds.
Phase 1 - Sales Process Remediation, DocuSign and Service Cloud
Phase 2 - Field Service, Marketing, SMS, and Experience Cloud
Phase 3 - The Hub Mobile App: Experience Cloud and Mobile Publisher
Phase 4 - Revenue Ops using Configure Price Quote and Salesforce Billing
Arcturious’ innovative approach is based on four pillars; Strategy, Empathy, Technology and Curiosity. This approach allowed Arcturious to guide Sustainable Salons in identifying the most significant business improvement opportunities. Their human-centred approach gave everyone a voice - from across the business.
Harnessing the use of curiosity as a licence, the status quo was challenged, allowing the reconstruction of galvanised processes built on outdated ways of working.
Each phase made way for best practice solutions and fit-for-purpose processes. While the previous four phases have been a success, Sustainable Salons, with the help of Arcturious, continue to drive forward by pushing their boundaries and innovating on new business models and technology.
Exceptional impact on business outcomes for Sustainable Salons
The whole business transformation has helped Sustainable Salons deliver on three critical goals: creating transparency of data across teams, standardising workflow with transparent and efficient processes, and freeing up employees to stay focused on the organisation's core mission of “Making sustainability a reality”.
“Salesforce Partner Innovation Award winners, such as Arcturious, help customers grow faster and reach further in this new digital economy,” said Tyler Prince, Executive Vice President, Alliances & Channels, Salesforce. “Salesforce partners are integral to enabling digital transformation and driving customer success.”
Implementation highlights are noted below:
Additionally, Arcturious' winning implementation has seen impacts to:
Sales team efficiency has increased by 40%. Sales operations have now been streamlined including Lead and Opportunity management alongside Contract Automation powered by DocuSign.
85% decrease in the number of touches in managing a case to resolution. Centralised case management and collaboration using chatter has reduced emails from a daily average of 80 per Sales rep down to an average of 12
91% decrease in manual data handling
Adjustment Order fulfilment times are reduced by between 1-3 days as the CSM team can directly action changes without the need to involve the business support team
100% adoption of the Mobile app and Hub 2.0
Salesforce partners such as Arcturious are part of the growing Salesforce economy, which according to a study by IDC, is projected to produce 9.3 million new jobs and $1.6 trillion in new business revenue by 2026. The study finds that Salesforce is driving massive gains for its partner ecosystem, which will see $6.19 in gains for every $1 Salesforce makes by 2026. Salesforce has also found that over 90% of its customers use partner apps and experts.
The tenth annual Partner Innovation Awards recognise the significant contribution Salesforce partners have made across clouds, industries, and the broader partner program – including consulting firms, digital agencies, resellers and ISV partners. For a full list of this year’s Partner Innovation Award winners, please see here.
Arcturious was born during the COVID Pandemic; we are resilient, adaptable and virtual first! We aim to help our clients deliver projects that allow them to unlock their full potential while staying nimble and mitigating risk. We work with our clients to help them do better and be better! We are committed to giving back and adding value to society. We do this by challenging the status quo.
Our passion drives us to improve the world by helping organisations take a human-centred approach to strategy development and deliver technology programs that are intrinsically connected to both strategic objectives and the people we enable.
The values we live by are:
Compassion and Empathy
Dare to be different
Always ask WHY
Adapt Adapt Adapt
Don't be afraid to swim upstream
About Sustainable Salons
Founded in 2015, Sustainable Salons (SSANZ) is Australia and New Zealand’s most comprehensive hybrid recycling and consumer goods company with a network of collectors, recyclers, manufacturers, and distributors that help to divert up to 95% of waste materials from salons away from landfill.
The social enterprise services salons, barber shops, dermal clinics, and pet-grooming salons. Materials are collected from salons regularly or on-demand, depending on each salon’s membership type. On top of all that, SSANZ is the largest directory of Salons in Australia and pushes over 6,000 conscious consumers to Sustainable Salons Members every month, and runs both an extensive rewards program (including the rewards store) and an e-commerce store for its Refoil Brand.
From there, materials are delivered to one of several depots where they are processed and turned into usable items both in-house and via partnerships. For example, hair clippings are turned into hair booms used to clean up oil spills protecting our oceans, and plastics from shampoo bottles are turned into dog leash handles, sunglasses and other products. Sustainable Salons is also the largest charitable collector of ponytails, which are used to make medical wigs for those with cancer or alopecia.
It is a complex organisation with many moving parts, and, in the past, activities like member onboarding and managing collections involved a lot of manual work and spreadsheets. For Sustainable Salons to keep growing and evolving, it needed to transform its operations.